Terms of Use

Acceptance of terms

By accessing or using Happywash AI's websites, applications, and related services (the “Service”), you agree to be bound by these Terms of Use (the “Terms”). If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that entity, and “you” refers to that entity. If you do not agree to these Terms, you may not use the Service.

These Terms work alongside any order form, subscription plan, or master services agreement signed between you and Happywash AI. Where a signed agreement conflicts with these Terms, the signed agreement controls.

The service

Happywash AI provides an AI-powered customer relationship management platform for car washes. The Service connects to your existing point-of-sale system — starting with Sonny's — to help you grow memberships, reduce churn, and run marketing, reporting, and member operations from a single command center.

We are continually improving the Service. We may add, change, or remove features over time, and we may release functionality in beta or early-access form. Features identified as such are provided for evaluation and may be modified or discontinued.

Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.
• You agree to provide accurate account and billing information and to keep it current.
• Notify us promptly at legal@happywash.ai if you suspect any unauthorized use of your account.

Acceptable use

You agree not to:

• use the Service to send unlawful, deceptive, or unsolicited messages, or in any way that violates applicable marketing, telemarketing, anti-spam, or consumer-protection laws;
• upload or transmit malware, or attempt to gain unauthorized access to the Service or its underlying systems;
• reverse engineer, decompile, or copy any part of the Service except as expressly permitted by law;
• resell, sublicense, or use the Service to build a competing product; or
• interfere with or disrupt the integrity or performance of the Service.

You are responsible for ensuring that your use of the Service — including any messages you send to your customers through it — complies with all laws that apply to your business.

Customer data & POS integrations

“Customer Data” means the data you and your customers submit to the Service, including records imported from your connected POS. As between you and Happywash AI, you own your Customer Data. You grant us a limited license to host, process, and use that data solely to provide and improve the Service and as described in our Privacy Policy.

When you connect a POS or other system, you authorize Happywash AI to access and process data from that system on your behalf. You represent that you have the rights and any necessary consents to connect those systems and to share the associated data with us. Your use of a third-party POS remains subject to that provider's own terms.

Fees & billing

• Fees for the Service are set out in the order form or subscription plan you select.
• Unless stated otherwise, subscription fees are billed in advance on a recurring basis and are non-refundable except where required by law.
• Fees are exclusive of taxes; you are responsible for any applicable taxes other than taxes on Happywash AI's income.
• If a payment is overdue, we may suspend the Service after reasonable notice until the balance is paid.
• We may revise our fees on renewal by giving you advance notice before the start of the next billing term.

Intellectual property

The Service, including its software, models, design, and content (excluding Customer Data), is owned by Happywash AI and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription, subject to these Terms.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use that feedback to improve the Service, without any obligation to you.

Third-party services

The Service may integrate with or link to third-party products, such as your POS provider, payment processors, and messaging carriers. Those services are governed by their own terms and privacy practices, and Happywash AI is not responsible for them. Your relationship with any third-party provider is solely between you and that provider.

Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, Happywash AI disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Service includes AI-generated outputs, such as drafted messages, segments, and reports. These outputs are suggestions to assist your team, can contain errors, and should be reviewed before you rely on or act on them. You remain responsible for the messages you send and the decisions you make.

Limitation of liability

To the fullest extent permitted by law, Happywash AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Happywash AI's total liability for any claim arising out of or related to these Terms will not exceed the amount you paid to Happywash AI for the Service in the twelve months before the event giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Happywash AI and its officers, employees, and agents from any claims, damages, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service in violation of these Terms, or your violation of any law or third-party right.

Termination

You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that creates risk or legal exposure for Happywash AI or others. On termination, your right to use the Service ends. We will make your Customer Data available for export for a reasonable period as described in our documentation, after which we may delete it in the ordinary course.

Provisions that by their nature should survive termination — including fees owed, intellectual property, disclaimers, limitation of liability, and indemnification — will survive.

Governing law

These Terms are governed by the laws of the jurisdiction in which Happywash AI is established, without regard to its conflict-of-laws rules. The courts located in that jurisdiction will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Service or by email. Your continued use of the Service after the changes take effect means you accept the revised Terms.

Contact

Questions about these Terms? Reach our team at legal@happywash.aiand we'll be glad to help.